RETURN & CANCELLATION POLICY
Clear Policies Confident Purchases
At allfixstore.com we are committed to delivering quality hardware products and ensuring complete customer satisfaction. Please read this policy carefully before placing your order.
Order Cancellation
We move quickly to process hardware orders, so cancellation windows are short and clear.
Important window
Cancellation requests must be submitted within 24 hours of placing the order.
- Orders can be cancelled only before dispatch confirmation.
- Once dispatched, the order falls under our standard return process.
- Any prepaid amount is refunded to the original payment source.
Return Eligibility
Returned products must be in a resale-ready condition with complete packaging
Return request limit
Return requests must be raised within 48 hours of delivery.
- Items must be unused, uninstalled, and free from handling damage.
- Original invoice, labels, and accessories must be included.
- Returns requested beyond the approved period may be declined.
Non-Returnable Items
Some categories are restricted due to safety, configuration, or special procurement.
- Custom-cut, made-to-order, or special procurement hardware.
- Electrical parts opened from sealed anti-static packaging.
- Consumables, clearance items, and products sold as non-returnable.
Return Process
Our process is designed to be straightforward and trackable from request to closure.
- Email order details and reason for return to our support team.
- Receive return authorization and packing instructions.
- Ship the item only after approval to avoid rejection delays.
Shipping Responsibility
Shipping costs depend on the reason for return and condition checks on receipt.
- If wrong or defective item is shipped, AllFixStore covers reverse logistics.
- For customer preference returns, shipping cost is borne by the customer.
- Use secure packaging to prevent transit-related damage.
Order Cancellation
We move quickly to process hardware orders, so cancellation windows are short and clear.
- Orders can be cancelled only before dispatch confirmation.
- Once dispatched, the order falls under our standard return process.
- Any prepaid amount is refunded to the original payment source.
Refund Timeline
Refunds are initiated after return approval and processed through secure channels.
- Approved refunds are initiated within 2 business days.
- Bank and card providers may take additional settlement time.
- UPI and wallet refunds are typically reflected faster than card reversals.
Damaged Shipment Policy
Visible transport damage must be documented at delivery for fast dispute handling.
- Report dents, leaks, or broken parts within 24 hours of receipt.
- Share clear photos of product, packaging, and shipping label.
- Claims without evidence or delayed reporting may be declined.
Contact Information
Our support desk is available for return authorization and policy clarifications.
- Support hours: Monday to Saturday, 9:00 AM to 7:00 PM.
- Keep your order ID handy for faster case validation.
support@allfixstore.com
+919026134382
Built on Trust Driven by Quality.
We focus on quality, fair pricing, and timely delivery — with secure payments and dependable customer support.
- +919026134382
- support@allfixstore.com
- Nawabganj, Farrukhabad – 209652 Uttar Pradesh, India
Monday – Sunday
9:00 AM – 7:00 PM
About us
AllFixStore stands for quality, integrity, and customer-first service. We provide dependable solutions with transparent pricing and a strong commitment to ethical business standards.
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Contact Information
Customer Care: +91 9026134382
Email: support@allfixstore.com
Location: Uttar Pradesh, India